The Application Support Analyst I acts as an intermediary between the business community and the technical community providing support services to ensure the effective and secure operation of enterprise software applications. This position provides tier-2 support for application issues, working with technology partners to determine root-cause and affect resolution in a timely manner, keeping business partners informed, and setting expectations. The Application Support Analyst I provide support for the university’s student information system (SIS) Perceptive Content, Informer, Business Objects Web Intelligence, Workday, etc. May function as an application subject matter expert with business partners and technical community.
Primary Duties and Responsibilities:
Minimum Qualifications: