The Alaka`ina Foundation Family of Companies (FOCs) has a potential need for a Distribution Operations Specialists - Senior to support our government customer located in Fort Gordon, GA.

DESCRIPTION OF RESPONSIBILITIES:

• Provide support to the Systems Operations Center providing Tier 1/2, and Tier 3 (interfacing with external agencies) level support to the customer's MILs-VDI administrative network tasks to include touch labor, coordination with the Network Enterprise Center (NEC) or Ground Intelligence Support Agency (GISA) on appropriate tasks, Ticket management, mobile device support, account creation (including applicable documentation), ATCTS support, Linux support, Active Directory support, information assurance vulnerability alert (IAVA) mitigation, Security Technical Implementation Guides (STIGs) applications, maintenance of the quality assurance, testing, development, and production environments.
• Interact with supported customers and provide good customer relations, while identifying and expediting all VIP tickets (GS 15, COL/O6, CSM (BDE or above), SES, or General Officer).
• Support both on and off post events with the deployment of and management of a public address system, the executive communication kit (or future variant), projectors, and or similar technologies.
• May be required to transport COMSEC materials and key COMSEC devices.
• Responds to all Tier 1 Tickets within 1 business day and resolves or elevates all Tickets within 4 business days. Tier 2 Tickets are resolved within 3 business days upon receipt.
• Provide SharePoint support by managing permissions, sites web part pages, web part configuration, built-in lists and document libraries, custom lists and libraries, InfoPath forms, workflows and other features and functionality.
• Provide VTC Administration by setting up, configuring, and monitoring VTC systems and perform basic troubleshooting and support for NIPRNET, SIPRNET and JWICS VTCs.
• Responsible for writing and/or modifying programming scripts as needed to meet requirements.
• Required to run various services such as domain controllers, active directory, files shares and group policy as well as perform monthly Security Technical Information Guide (STIG) for all servers for compliance and produce monthly report.
• Support desktop environments comprised of both Microsoft and Linux Operating Systems and must be able to perform the following in a Linux environment.
• Successfully execute essential tools for handling files, directories, command-line environments, and documentation. Operate running systems, including booting into different run levels, identifying processes, starting, and stopping virtual machines, and controlling services. Create and configure file systems and file system attributes, such as permissions, encryption, access control lists and network file systems. Deploy, configure, and maintain systems, including software installation, update, and core services. Manage users and groups, including use of a centralized directory for authentication.
• Maintain the CCOE security posture by performing IAVA mitigation on all CAT I, II, and III findings as identified. Provide Tier I Service Desk Desktop Support: Provide production support to include problem resolution, technology moves, new user's configuration and user accounts, hardware builds operating systems, application support desktop/laptop rollouts and administration.
• Create and maintain Service Desk SOP, and TTPs.
• Submit, track and process mobile device requests for the command to include new cell phone requests in accordance with command guidelines on authorizations.
• Remain abreast of current and future trends in Cloud computing and content virtualization. (ex. AWS, Azure, Google Cloud, VMWare, Citrix). Submit weekly trouble ticket report.
• Assist the ISSMs in meeting their duties and responsibilities, such as Tenant Security Plan (TSP), RCERT IAVA incidents, and IA training requirement.
• Conduct IT inventory of all hardware and software components managed/maintained by the customer's IT inventory on a quarterly basis.
• The IT HW/SW inventory will collect specific information required to support the customer in meeting multiple requirements such as Life Cycle Management, the Tenant Security Plan, and other tasking as identified. The information required for the completed IT inventory will be collected through both technical, and physically.
• Provide an Executive Summary (EXSUM) outlining key points obtained from any meetings to the government.
• Provide and maintain an accurate inventory of the IT baseline including all deployed systems in any customer maintained environment. This includes but is not limited to deployed software, on hand licenses, end user devices such as tablets, laptops, mobile devices, as well as servers.
• Assist with the physical deployment of IT support devices.
• Maintain the customer's on hand stock of IT consumables and supported items i.e., cables, media converters, cell phones, etc.
• Notify the Government when items are issued and certain on hand thresholds are met, for the Government to order replacement items.
• Utilize Army property management systems and forms to include DA Form 3161's and DA form 2062s.

REQUIRED DEGREE/EDUCATION/CERTIFICATION:

High School diploma or related degree.

REQUIRED SKILLS AND EXPERIENCE:

• At least 3 years in IA technology or a related area preferred.
• Must be available by phone or email from 0730-1700, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

REQUIRED CITIZENSHIP AND CLEARANCE:

• Must be a U.S. Citizen.
• Final Top Secret with SCI eligibility (cannot be interim).

The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.

We are an Equal Opportunity/Affirmative Action Employer. We are proud to state that we do not discriminate in employment decisions on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. If you are a person with a disability and you need an accommodation during the application process, please click to request accommodation. We E-Verify all employees.

The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kpono Government Services, and Kpili Services, Po`okela Solutions, Kkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.

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