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Field Technician
Alpharetta, GA / Atlanta, GA / Augusta, GA
Job Description
POSITION TITLE: Field Technician - After Sales Engineer (ASE)
LOCATION: Field-based / Remote position (GA/AL Territory)
Who We Are:
Planmeca is one of the largest privately-held dental equipment companies in the industry. Our technology-driven product line includes digital, dental imaging (x-ray) equipment, dental CAD/CAM systems, dental units, and cabinetry. We provide imaging and software solutions for all dental specialties and partner with dental schools, government, universities, and dental service organizations. In the U.S., our products are available through authorized dealers and distribution partnerships.
What We Offer:
We offer a professional work environment, training, growth, and advancement. Competitive compensation and a benefits package including a medical, dental, and vision plan, voluntary benefits including life, short-term and long-term disability, 401(k) savings plan with company match, holiday pay.
Come Join our Planmeca USA Team!
You are the idea candidate that provides a high level of technical support in the field. Includes managing installation and support projects, training dealer technicians on current product line. Position requires completion and tracking of appropriate documentation. This role serves as subject matter expert in the field and represents the quality of Planmeca products to our clients.
ESSENTIAL DUTIES:
Training and Experience
www.planmecausa.com
EEO/ADA/Vet/Disabled
LOCATION: Field-based / Remote position (GA/AL Territory)
Who We Are:
Planmeca is one of the largest privately-held dental equipment companies in the industry. Our technology-driven product line includes digital, dental imaging (x-ray) equipment, dental CAD/CAM systems, dental units, and cabinetry. We provide imaging and software solutions for all dental specialties and partner with dental schools, government, universities, and dental service organizations. In the U.S., our products are available through authorized dealers and distribution partnerships.
What We Offer:
We offer a professional work environment, training, growth, and advancement. Competitive compensation and a benefits package including a medical, dental, and vision plan, voluntary benefits including life, short-term and long-term disability, 401(k) savings plan with company match, holiday pay.
Come Join our Planmeca USA Team!
You are the idea candidate that provides a high level of technical support in the field. Includes managing installation and support projects, training dealer technicians on current product line. Position requires completion and tracking of appropriate documentation. This role serves as subject matter expert in the field and represents the quality of Planmeca products to our clients.
ESSENTIAL DUTIES:
- Commands a high-level knowledge of Planmeca products
- Consults on pre-installation site spec
- Works closely with teams to coordinate projects for installations and service visits
- Coordinates with management and maintains an accurate calendar
- Logs all support visits and calls in CRM software
- Provides technical documentation when requested
- Communicates appropriately with management, sales team, and dealer partners through all states of projects
- Cultivate relationships with Dealer Technicians and Planmeca Sales representative.
- Maintains current knowledge of all Planmeca product lines and all other matters that affect the dental industry
- When not in the field, works in the tech support phone queue
- Shares knowledge and experience with other Technical Support team members
- Conducts periodic trainings for dealer technicians on current product line
- Attends regular field team conference calls
- Maintains accurate records of expenses and completes expense reports in a timely manner
- Maintains professional decorum and appearance
- Maintains company-owned equipment in good condition
- Creates technical instructions, updates manuals for the ASE team
- Creates video lessons for end-users
- Trains end-users and dealer technicians at all levels
- Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
- Adheres to company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignments
- Performs other duties as assigned
Training and Experience
- Associates Degree in Electronics & Computer Technology supplemented by at least 2 years related work experience, at least 1 year of which is field based; or an equivalent combination of training and experience
- Experience in technical support/ IT support (including networking skills)
- Experience in medical or dental industries
- Proficient with the Microsoft Office Suite
- Problem solving skills
- Technical capacity
- Time and project management
- Customer/Client centric
- Good oral and written skills
- Multitasking
- Ability to interact and build rapport with all Planmeca employees and customers
- Demonstrated ability to train others in small group settings
- Ability to travel up to 75% regionally with up to 50% overnight stays
- Must be able to travel internationally
- Ability to travel to site locations to perform the essential duties of the job.
www.planmecausa.com
EEO/ADA/Vet/Disabled
Job Summary
Employment Term and Type
Regular, Full Time
Required Education
Open
Required Experience
2+ years
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